Support Services
The Epicenter of Support
Support Services provides support in the truest sense of the word—by supporting the needs of all the mobility lines within Enterprise Mobility™ to help them achieve and sustain revenue growth. More than 5,000 people support the business across multiple teams within Support Services, including Reservations, Customer Service, Roadside, Small Business Development, Replacement Services, Sales Support, Information Management, Global User Support, Technology, Business Management, Workforce Management, Customer Excellence and Human Resources. Support Services is not only the epicenter of support—it is a place to grow your professional skill set. If you are looking for your next opportunity—and the possibility of working from home—Support Services offers you the chance to explore and flourish.
MIRA ALITI
Senior Replacement Rental Rep
“What excites me most is having a true purpose, the camaraderie of the team, and being able to bring my best and authentic self to work.”
JAMIE BARROWS
Sales Support Senior Dedicated Account Rep
“My workday is taking calls, listening to our customers’ concerns and solving their issues to ensure they are completely satisfied.”
MOSES LUJAN
Reservation Sales Supervisor
“Support Services allows me to collaborate with different departments, achieve goals with my team and create ‘customer for life’ experiences—all while working from home!”
The Path Forward
Representative
It’s not the only path into Support Services, but many careers in this department start at Replacement Rental Representative and Senior Support Services Representative, both Level 1 positions. Here are the quick takeaways about these important roles.
Replacement Rental Rep Overview
Replacement Rental Representatives act as liaisons between branch teams and insurance adjusters and body shops. They provide excellent customer service throughout each step of the rental process and communicate effectively with all parties involved in the claims process. They can answer questions quickly and resolve service issues professionally. Representatives enjoy talking to customers and providing top-notch service.
Senior Support Services Rep Overview
Senior Support Services Representatives focus on making things right for customers. They strive to exceed customers’ expectations every day in every way—one customer, one call, one resolution. Senior Support Services Representatives are empowered to address customer feedback and motivated to perform well enough to take their career forward.
Career Journey
The career journeys for Representatives can vary considerably. Many go on to explore opportunities in numerous other departments within Support Services, and some high-performing team members may be invited to apply to the Supervisor Trainee Program. Those who successfully complete this program are promoted to Supervisor Assistant and can pursue Level 2 opportunities within Support Services.
Additional Insights
Joining Support Services can lead to opportunities in various support positions among numerous departments including:
- Contact Center
- Reservations
- Customer Service
- Roadside
- Small Business Development
- Sales Support
- Replacement Services
- Information Management
- Global User Support
- Technology
- Business Management
- Human Resources
- Workforce Management
- Customer Excellence
To learn even more about the career possibilities in Support Services, contact the Support Services
Group Talent Acquisition Manager.